Security system maintenance
Keep your CCTV, access control, intruder alarms and automatic gates working as they should. We offer planned maintenance contracts tailored to your site, for new and existing systems, including systems installed by other companies.
- SSAIB certified
- Local engineers
- Free survey of your system
At a glance
- Based in
- Huntingdon
- Covering
- Cambridgeshire and East Anglia
- Accreditation
- SSAIB (CCTV, access control and intruder alarms)
- Systems
- CCTV, access control, intruder alarms, gates and barriers
- Contracts
- A full check twice a year as standard
- Support
- 24-hour service line and emergency call-out, 365 days a year
Overview
Security system maintenance covering Cambridgeshire and East Anglia
BDi Advance maintains commercial CCTV, access control, intruder alarms and automatic gates, barriers, turnstiles and road blockers for businesses across Cambridgeshire and East Anglia. Security systems that do not have a maintenance contract fail much more often than those that are serviced regularly, so we offer maintenance contracts tailored to your site that keep your equipment in good working order.
- Local engineers based in Huntingdon, covering Cambridgeshire and East Anglia
- CCTV, access control and intruder alarm maintenance carried out under our SSAIB certification
- A full check twice a year as standard in every maintenance contract
- 24-hour manned service line, 365 days a year
- 24-hour emergency technician call-out service, 365 days a year
- Remote support and diagnostics
- Maintenance for new and existing systems, including systems installed by other companies
- Fire alarm maintenance too, so fire and security can sit with one supplier
Every maintenance contract starts with a free survey. Call 01223 566 599 or send us your details and we will get one booked.
Costs
What affects the cost of a maintenance contract?
Every site is different, which is why we survey before we quote. These are the things that move the price.
Which systems are covered
Biggest factor
CCTV, access control, intruder alarms and gates each have their own checks. A contract can cover one system or several.
Size of each system
Varies
The number of cameras, doors, detectors, gates and barriers sets how long each visit takes.
How often we visit
Twice a year as standard
A full check twice a year is standard. Some systems, sites or insurer and police-response requirements need more.
Age and condition
Site specific
Older equipment, and gates and barriers exposed to the weather and heavy use, need more attention to keep working reliably.
Existing systems
Survey first
We take over systems installed by other companies. The survey tells us what is on site and its condition before we quote.
Repairs and parts
As needed
Repairs and replacement parts found during a visit are quoted separately, so you know the cost before any work goes ahead.
Planned preventative maintenance
What a maintenance visit includes
As part of a planned preventative maintenance contract, our engineers carry out a thorough service of your system's components. What each visit covers depends on the systems on site. These are the typical checks.
- Cameras and housings: connections, coverage, movement, performance and focus
- Recording equipment: quality of playback and retrieved images
- Door mechanisms, readers and cabling: cleaned and checked
- Control units, software and displays: functions and performance
- Intruder alarm detectors, batteries and communication links: tested
- Power supplies and back-up units: condition and performance
- Alarm inputs: operation and response
- Site and lighting assessment, and a record of the visit
Why regular maintenance matters
Security systems that are not maintained fail more often, and a failure usually shows up when you need the system most.
Doors that keep working
Locks, card readers, door contacts and exit switches all need to operate reliably. A failure in any one of them can cause significant disruption, and regular checks catch wear before it becomes a fault.
CCTV images you can use
Data protection guidance expects CCTV to be properly maintained so that it records clear images. Checking focus, coverage and playback keeps your footage fit for purpose.
Not sure what you have on site? The free survey starts with a look at your existing equipment and its condition.
New and existing systems
Maintaining the systems you already have
We provide maintenance and servicing for both new and existing systems, including systems installed by other companies.
For existing systems, we start by reviewing the installation, so we understand how it is set up and can recommend a practical maintenance plan.
Systems installed by others
Takeovers
We take over and maintain systems installed by other companies, starting with a review of the installation so the contract fits what is on site.
Existing intruder alarms
New and existing systems
We maintain and service intruder alarms whether they are new or already installed, helping them operate correctly and reducing false activations.
Fire alarm systems
Maintenance and modernisation
We were appointed to support the maintenance and ongoing modernisation of the fire alarm system at a busy Cambridge shopping centre.
Systems we maintain
Security systems we maintain
We maintain the main security systems on a commercial site, and each has its own checks.
Contracts are tailored to the systems on your site, whether that is one system or several.
CCTV
Cameras and housings checked for connections, coverage, movement, performance and focus, recordings checked for playback quality, and a site and lighting assessment.
Worth knowing: data protection guidance expects CCTV to be maintained so that it records clear images.
Access control
Door mechanisms, readers and cabling cleaned and checked, the control unit and software checked, and power supplies and back-up units tested.
Worth knowing: the system also needs regular housekeeping so access is granted or denied to the right people.
Intruder alarms
Detectors tested, batteries checked and communication links verified, so the system keeps working correctly and false activations are reduced.
Worth knowing: monitored alarms with police response must be maintained by a certified company to keep their URN.
Gates, barriers and turnstiles
Automatic gates, barriers, turnstiles and road blockers are exposed to the weather and heavy use. Servicing can include on-site fault finding and, for hydraulic systems, fluid and seal changes.
Worth knowing: planned maintenance extends the life of the equipment and keeps it operating reliably.
How maintenance works
How a maintenance contract works
Every maintenance contract starts with a free survey. We look at what is installed, how it is used and its condition, then recommend a maintenance plan to suit the site rather than a one-size contract.
Survey
Free survey of your existing system, including systems installed by other companies
Contract
A maintenance contract tailored to your systems and your site
Planned visits
A full check twice a year as standard, with a thorough service of every component
Reactive support
24-hour service line and emergency call-out, 365 days a year, plus remote support and diagnostics
Reporting
Each visit documented, with any recommendations explained
SSAIB certified security maintenance
Maintenance of CCTV, intruder alarms and access control is carried out under our SSAIB certification, which covers those three systems. SSAIB is a UKAS-accredited certification body, and monitored intruder alarms with police response need maintenance by a certified company to keep their URN. If your insurer sets conditions on how your systems are maintained, tell us at the survey stage so the contract can take them into account.
Security system maintenance across Cambridgeshire and East Anglia
We are a Cambridgeshire business with local engineers, providing responsive maintenance and long-term support for security systems across the region.
Areas we cover
We maintain commercial security systems across Cambridgeshire and East Anglia, including Cambridge, Huntingdon, Peterborough, St Ives, St Neots, Ely, Wisbech, March, Newmarket and Bury St Edmunds.
In Cambridge, see our CCTV company in Cambridge and intruder alarm company in Cambridge pages. Our engineers are local to the region, and we also work with national clients across the UK.
Sectors we work in
We maintain security systems for premises including offices, retail premises, charities and pharmaceutical sites.
- Offices
- Retail
- Charities
- Pharmaceutical
Each site has its own priorities, from busy entrances that need to keep working to systems that protect stock and equipment out of hours. We plan maintenance around how the site is actually used.
“Papworth Trust have worked with Advance Security since 2012 on all aspects of security maintenance works, including door control, intruder alarms, Net2 access systems and project works such as gate installations. We have found them professional and attentive in their approach and would recommend them as an organised service provider within the security industry.”
Property and H&S Facilities Manager, The Papworth Trust
Next step
Free survey of your system
We do not sell maintenance from a price list. We come out, look at the systems you have, their condition and how the site is used, and then recommend a maintenance contract to suit. There is no charge for the survey.
Talk to us about maintaining your security systems
Book a free surveyCall 01223 566 599No charge for the survey
Frequently asked questions
Security systems that do not have a maintenance contract fail much more often than those that are serviced regularly. Planned maintenance keeps your equipment in good working order, catches wear before it becomes a fault and, for intruder alarms, reduces the risk of false activations.
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